If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us. We’ll arrange a free replacement or refund for the affected item.
Reporting a problem
Please inspect your order when it arrives and contact us as soon as possible, within 15 days of delivery.
Include:
- Your order number.
- A description of the problem.
- Clear photographs of the item and packaging, where relevant.
We normally respond within 24 hours. The 15-day reporting request does not limit your statutory rights or prevent you from reporting a fault discovered later.
For a missing delivery, contact us once the estimated delivery window has passed so we can investigate.
Damaged, defective, or incorrect items
If we confirm a production error, damage, or an incorrect item, we’ll arrange a replacement at no additional cost or a refund.
If a return is required, we’ll provide instructions and cover the necessary return shipping costs. Please contact us before sending anything back so we can provide the correct return address.
Sale items receive the same protection against faults and order errors as full-price items.
Size choices and changes of mind
Please check the product’s size chart before ordering. Garment measurements may vary slightly; follow any measurement tolerance stated on the product page.
Outside applicable statutory cancellation rights, we do not offer returns or exchanges for selecting the wrong size, changing your mind, or deciding that you prefer a different design or colour.
If we send a different size from the one you ordered, we’ll treat this as an order error and resolve it at no additional cost.
Minor differences between screen colours and the physical print can occur. This does not exclude claims where an item is materially different from its description.
Statutory cancellation rights
Where EU or UK distance-selling cancellation rights apply, you may cancel an eligible purchase without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to return the goods.
Standard catalogue items are not excluded solely because they are printed after you order. Items made to your individual specifications or clearly personalized may be exempt from change-of-mind cancellation, but remain covered for faults and order errors.
For eligible change-of-mind returns:
- You are responsible for return postage.
- You may inspect and try on the item as you would in a shop.
- Please return it unwashed and without wear beyond what is necessary to assess its fit and condition.
- A deduction may apply for diminished value caused by handling beyond that assessment.
- If you cancel the entire order, we refund the standard outbound delivery charge. Any extra paid for an upgraded delivery service is not refundable.
Contact us to notify us of cancellation and obtain return instructions.
Refunds
Refunds are issued to the original payment method.
Once a refund is processed, it normally takes 5–7 business days to appear, depending on your bank or payment provider.
For statutory cancellation returns, refunds are made within the applicable legal deadline. Where permitted, we may wait until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
For confirmed faults, order errors, or covered delivery losses, applicable shipping charges are included in the refund.
Garment care
Follow the care instructions supplied with your item. Damage caused by misuse or care contrary to those instructions is not a production defect. This does not affect your rights where the item itself is faulty.
Contact us
Email us using our contact form. Please include your order number.
Nothing in this policy limits your statutory consumer rights.